All classes will be held at The Boise Centre East

LiveTrust 101

Finally master what each of those icons mean in LiveTrust with this hands on, intense training session. Learn the basics of LiveTrust from how to set up a new "bucket" for the tasks you should be completing on a daily or weekly basis. Be sure to bring your laptop as we will be working in your system. This is a great bootcamp for those new to Liverez or new to their accounting role.

Marketing plan workshop

Let's make a plan to generate more reservations and increase your brand awareness. This bootcamp is a hands-on class for setting up a marketing plan that will make your website stand out and become a booking machine. Bring a laptop or a very large notebook, you're going to need it!

LiveManager

LiveManager is so much more than work orders. This bootcamp will cover them, but also show you the additional tasks you can incorporate into LiveManager that will help optimize processes and help your team work together on projects. We will be working in your system, so make sure you bring your laptop with you!

SCRUM: It's not just for software! Incorporating Agility and Scrum for your competitive advantage

Have you ever wondered what business agility or Scrum is? Or maybe you have asked yourself ‘How can agility be applied to my business’?

In recent surveys of organizations and businesses focused on incorporating business agility, some of the positive impacts have been the ability to manage changing priorities, visibility into priorities, alignment with core business outcomes, higher productivity, higher employee morale, increased predictability, risk reduction, and cost reduction.

Come and join the LiveRez team and our local friends iOnAgility to learn how we can incorporate the values and principles of business agility.

LiveTrust 201

Let's step it up and take a look at the month and year end tasks for accounting. We will dive in and share the red flags you need to look out for, as well as show you how to set up your reporting for sharing data with your team (or your accountant!). Be sure to bring your laptop as we will be working in your system.

#BookDirect

Is reducing the number of reservations you are getting from OTA's a main goal for your company? If so, then this is the bootcamp for you. We will discuss the variety of ways you can strive towards reducing your OTA dependence and increase your number of repeat guests. Be sure to bring a big notebook to this class, as you will leave with a ton of ideas and actions to put into practice.

SEO/Websites

SEO is a term many are familiar with but few understand what true Search Engine Optimization is. This bootcamp will leave you equipped with a comprehensive SEO plan, identifying which elements of Google Analytics you need to care about, and those you can toss. Don't lose sight of the fact that your website is the most important website out there and your OTA presence is just a portion of your overall marketing plan!

Your Logo Is Not Your Brand

This workshop is dedicated to defining and exploring what it means to make a strong and memorable brand. Join local brand experts RizenCreative to disover the successful ways to incorporate strong storytelling into your sales proposition.

LiveManager: Turning work arounds into work orders

LiveManager was built for so much more than cleaning and maintenance work orders. Learn some tips and tricks of ways to optimize your operational processes by managing them through LiveManager.

CRM 101: Templates that get noticed!

Are you getting the most out of the messaging you are sending out through the CRM? Loni & Meg will cover some tips and tricks to jazz up your CRM messages, what to include and not include in your messaging and even some proven revenue boosting templates you can add to your system now!

25 Things Already in Your LiveRez System That You Can Start Today

Looking for quick takeaways you can put in place now? We will show you some of the "hidden" features already in your LiveRez system that can help you streamline operations and generate more revenue. This is a must attend class for those new to the system, and for our seasoned partners as well.

How to build the ultimate vacation rental manager tech stack

Curious what technology you need to increase revenue? Not sure where to start or what questions to ask? Join our industry partners for the 4-1-1 on their products and services.

LiveTrust Roundtable: Month End

Every manager loathes the last couple days of the month because it means closing out the books. This class will help you deliver month-end processes to keep your accounting foot forward and your books in balance!

The Three Ps of Your Vacation Rental Brand: People, Process, and Promise

With increased focus on contactless check-in and less interaction with the guest one-on-one, it's critical for your team to be aligned on company brand and service standards. How do you hire (and train) your team to execute on internal processes? How do you empower your staff to do their part in delivering your brand promise to owners and guests? In this session, we will discuss the three P’s of vacation rental brand standards: People, Process, and Promise, and the importance that each component has on elevating and showcasing your hospitality brand.

CRM 201: How to automate leads to win guests!

Many partners are not aware of our lead management system (CRM+) that lives right in your LiveRez CRM. Join guest communication legend, Shelley Henslee, for tips on increasing your guest conversion rate!

Discovering your brand identity

Have you identified your brand? What is your one Unique Selling Propostion? Do you know how to communicate your brand correctly? Crafting a solid brand is key in getting more direct bookings and making sure your employees and guests know what sets your company apart. Join us as well build out a style sheet for your brand and discuss ways to get your brand out there.

KPIs: What to track and what to trash

Not sure what a Key Performance Indicator is? Do you know which KPIs are important to pay attention to and which ones aren't needed based on your market? You will leave this class with 10 top KPI's that will help you grow!

Reports: LiveRez vs. LiveTrust

The LiveRez system is chock full of reports, but are you using the correct one to find the information you need? Join Christina and the ASAP team to take a deep dive into the reports available in both LiveRez and LiveTrust. What are the differences and what can they tell you?

Managing all of your revenue beyond dynamic pricing

Did you know there is more to revenue management than constantly changing your rates? Attend this fact-filled session to learn the tips and tricks you should be implementing to improve your bottom line. It's so much more than just the rental rate. Now is the time to truly manage all of your revenue.

Outsourcing: Save Time and Energy for Bigger Tasks

Looking for ways to get the best talent with a small budget? Or even just looking for someone to do the everyday tasks that take time away from you growing your business? How about outsourcing some of these items. In this class you will discover the outsourcing options that are out there and how to go about hiring consultants to make your life easier.

Online Reputation Management 101: Five Things LiveScore can do for you

Have you mastered LiveScore? Do you use the data collected from your reviews to improve your reputation online, get owners to make improvements to their properties and increase the number of Google reviews you are getting? This class will show you 5 ways to use your review for these items and more.

The Perfect Formula: Acquire Inventory + Retain Owners= $$$$$$

Learn how to use data to master the reporting that will help you identify your target property owner. What are the types of properties that are going to make you the most money? How do you get your information to that audience and get new owners to join your program, and then get them to stay.

Mastering the guest experience

From search to rebooking, hear from partners and industry experts who have created an exceptional guest experience with standardized procedures, automation, and strategically adding to their tech stack.

Reconciliations can be accrual - let us help!

Does doing bank reconciliations give you hives? Join Sina as she coaches on best practices and answers your specific reconciliation questions. This is a great opportunity to work within your own LiveTrust system, so please bring your laptop!

Hear from the Experts: How to Build and Maintain the Most Competitive Owner Program in your Market

Managing owner expectations is just half the battle. Every answer to a difficult question is an opportunity to educate your homeowner with the industry standards that will only service them better in the long-run and increase their revenue potential. This panel will leave you with valuable tips you can easily implement into your overall business strategy.

Travel Insurance: The good, the bad, and the ugly.

If you are asking yourself questions like "What tools are in the LiveRez system to help me sell more Travel Insurance" or "How do I get my reservations team to sell more Travel Insurance" and "How does Travel Insurance make me more money?" Then come to this class.

Masterclass: tips and tricks for putting your best face forward on the web

Your website is your greatest booking engine, so how do we get your guests through the booking funnel faster? Join us as we go over some do's and don'ts within the dynamic website in your LiveRez system. This is a great class to bring your laptop to!

Defining your career path: where you are now, where you want to be and how to get there.

Our industry is a wild one and you might find that you are doing many tasks that you really do not want to be doing. In this class, we will take you through an exercise to discover what you like to do, what you do not like to do and what you do anyway. Discover new ways to stay focused on where you want to end up in your career and how to implement the practices that will get you there.

Owners need love too

In this session, you'll be exposed to how other VRMs take this on in the real world and leave their owners with a path to success. Managing owner expectations is just half the battle. Every answer to a difficult question is an opportunity to educate your homeowner with the industry standards that will service them better in the long-run and increase their revenue potential.

LiveTrust Roundtable: Month End

Every manager loathes the last couple days of the month because it means closing out the books. This class will deliver month-end processes to keep your accounting foot forward and your books in balance!

Accounting breakout: Reconciliation roundtables

Does doing bank reconciliation give you hives? Join the industry's top trust accounting firm, ASAP Accounting, as they coach on best practices and answer your specific reconciliation questions! No promises you will love this task when the class is over, but you will most liklely have more time for other things on your list. Make sure to bring your laptop, we will be working in your system!

How to Create Superlative Guest Communication from Booking to Check-Out With Ease

In this session, we’ll show you how automated guest communication can help you save time, simplify your business and please your guests. You’ll learn how to send the right information at the right time, when to use text instead of email, how to use videos and photos to enhance digital property guides and more. Receive a free template for SMS/Email messages when you attend.

Chargebacks: Ways to prevent and win the battle

Chargebacks can be a pain, but unfortunately they are becoming more and more common. Learn from the experts how you can prevent getting a chargeback, and ways you can win the battle when you do receive one.

Introducing LiveList!

You asked for it and we built it! Come take a closer look at LiveList and see how you can get your properites in front of more guests. The product power-houses, Alayna and Braeden, will lead you through the process of setting LiveList up and managing the new leads and bookings you will be receiving.

Understanding how to make OTA's work for you

OTAs are the LOWEST cost option to acquire new customers. Come hear from industry experts on how to use SEO and a strong website to rebook and generate inbound leads.

Creating an accounting task list

Let's face it…there's a lot of moving pieces with accounting. How do you make sure that you have done everything you need to end the month, or even end the year in your LiveTrust system? Join Sina to create an accounting task list so closing out your books can become a breeze.

Beyond the Big 4: understanding how regional OTAs can increase revenue

Our managers duty as professional vacation stewards is to encourage direct bookings, BUT there is still a place in your mix for OTA's. Discover ways localized listing sites can actually benefit your bottom line.

Uncovering Search Engine Optimization

Learn what Search Engine Optimization is and how it can improve your direct booking strategy. The class will break apart this mysterious language and provide you with a simple list of what you should be doing to get your website noticed. Learn the key components of a strong SEO strategy and easy ways to implement them.

Managing your revenue; it's more than dynamic pricing

Did you know there is more to revenue management than constantly changing your rates? Attend this fact-filled session to learn the tips and tricks you should be implementing to improve your bottom line. It's so much more than just the rental rate. Now is the time to truly manage all of your revenue.

Operations hot-seat: how do you know what solution is right for you?

There are a lot of vendors in our industry when it comes to operations, but how do you know what product is right for your company? The major players are in the hot-seat, and Alayna shows no mercy.

Accounting 101: The basics for accounting for a vacation rental company

Are you sure you are doing all you need to when it comes to accounting for your vacation rental company? Learn from the experts at ASAP Accounting as to what you need to have set up, and whether it is better to outsource your accounting, or keep it in house. This is a must-take class for all you newbies out there and a great refresher for our veterans.

Demand based tactics - when and how to use them

Reducing the rate is not all that matters. Join Shelley & Key Data to discover how reviewing your data and creating company specific KPIs can help you make better decisions when fluctuating your rental rates.

Optimize your operational processes and making more money

Stop wasting your time. Stop wasting everyone's time. Why automating processes is worth the investment.

Connections that increase Profit: How to establish your business in your community and the Vacation Rental Industry.

Discover the power of building relationships with other VRM's and the community you live and work in. You will walk away with at least one new contact, if not more!

Departments and Staffing as you grow: What Vacation Rental Companies Should Have

What are the key departments you should have in your management company? When should you make the leap to a department as opposed to handing it all yourself. Join seasoned LiveRez Partners as they discuss the departments they have in their organizations and what role each plays in the organization. This interactive panel discussion is likely to cover topics near and dear to your company and is defintiely a not miss!

Your LiveTrust Questions Answered!

Tell us your burning LiveTrust questions and we will provide the answers to as many as we can in this session devoted to LiveTrust. Look for a question submission box at the registration table.

Revenue Management: Learning Rate Adjustment Strategies

Revenue management isn’t just about raising or lowering rates.

Advocacy and The Right to Rent

If regulatory issues aren't affecting you now, they're coming. Don't think it's the other manager's problem; without partnership, hotels win.

Cover your assets - what every vacation rental manager should know about safety

Imagine walking into a newly acquired property. What safety precautions should you be looking for? What safety checklists should you have in place? What products and services can you implement to make this process easier? Join, Breezeway's Director of Safety and Certifications, Justin Ford, for the 411 on Vacation Rental Safety and Protection.

Why you need a direct booking strategy

Want to reduce the number of reservations coming in via OTA Listing sites? You need a Direct Booking Strategy. Join Jake & Meg as they go through a number of different strategies that can help you get more direct bookings--from new and repeat guests. We will work together the provide you with an action plan you can put in place to reduce your dependency on OTA's.

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